Central Park Dental Clinic
A Great Dentist
Central Park Dental Clinic
  • Burnaby BC Family Dentistry
  • About Our Services

Letter to our Patients - COVID-19 Omicron Update

Updated December 24th, 2021,    

Dear patients of Central Park Dental Clinic,

Over the last year and a half, since we have fully reopened, things have progressed relatively smoothly on our end. You have probably read about our updated protocols since COVID-19 began and thus far, we have managed to keep our office, staff, and patients safe. These protocols are listed below for those who are unfamiliar with them. 
Given that the COVID-19 Omicrons numbers have been breaking daily records in the last while, we also try to limit aerosol generation as much as possible so you may find that we have changed some of the ways we deliver our services. For example, we minimize the use of our ultrasonic hygiene instruments and limit polishing in selective cases and children only. This is to keep everyone safe because we can never be sure who is carrying the virus or not.
At the same time, if you have a dental concern but also have had a recent exposure or are COVID positive, please do not hesitate to let us know. We will try our best to figure out a solution to relieve your pain over the phone and hopefully get you through prior to seeing you in the office. No one will be denied at least a phone consultation with one of our dentists if there is a true dental emergency.
I would like to take this opportunity to wish everyone safe Christmas holidays and a better 2022 to come. We hope that with the introduction of the booster vaccines, we will be able to begin relaxing some of our COVID measures in the near future. We look forward to continuing serving you and please revisit our website at www.centralparkdental.com for future updates. To make an appointment, please call our office at 604-438-5261 or visit our website

Thank you for being our patient. You can be sure that we have your safety as our top priority while providing you and your family the best dental care that you need.

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental  
Central Park Dental COVID-19 precautions

• Our office will communicate with you beforehand (by phone or email) to ask some screening questions. The questionnaire will ask if you have been tested COVID-19 positive or are exhibiting signs of COVID-19 (e.g. cough, shortness of breath, fever, chills, new loss of taste or smell, etc), awaiting a lab test of COVID-19, have been in close contact with individuals diagnosed with COVID-19 in the past 14 days, or have traveled to a region with high rates of COVID-19. You’ll be asked those same questions again when you are in the office and have your temperature taken as well. If we are unable to complete this step or if you have any COVID-19 symptoms, we asked that you self-isolate for 14 days prior to booking in to see us. We understand the inconvenience but we are doing the same for everyone (including all staff members and dentists) so you will also be protected.

• Patients who are over the age of 70 years or are suffering from Serious respiratory disease, Serious heart conditions, Immunocompromised conditions, Severe obesity, Diabetes, Chronic kidney disease or those undergoing dialysis, Liver disease and Pregnancy are considered vulnerable. If you encounter a toothache or have some other more urgent dental problem, we recommend that you book an 8 am appointment to minimize your exposure from other visitors attending our office.

• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• All patients will have their temperature taken with a touchless forehead thermometer and have to be wearing a mask until they are seated in the dental chair ready to receive treatment.

• We will also ask that you maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic. Only one chaperone per family, please.

• We have installed sneeze guards or droplet barriers at all reception areas

• You may see that our waiting room will no longer offer magazines and newspapers since those items are difficult to clean and disinfect. Some children toys remain available and they are sanitized on a regular basis

• We had installed an air purification system even before COVID-19 that both filters and UV sanitizes the air multiple times per hour. We have since increased the number of these units throughout our office to provide the cleanest air possible.

• Introduced an oral pre-rinse by all patients to reduce exposure to germs

• Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices, in addition to our regular cleaning and disinfection procedure.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We ask for your patience as you and we adapt to these new changes. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
!!!  We have now fully reopened since the start of COVID-19. With the current wave with the Omicron, please click HERE for the latest update (Last updated December 24th, 2021)
Please also check out our guide to "What to do if I have a Dental Emergency during COVID-19?"  !!!