Central Park Dental Clinic
A Great Dentist
Central Park Dental Clinic
  • Burnaby BC Family Dentistry
  • About Our Services

Letter to our Patients - COVID-19 Update

Updated May 27th, 2020,    

 

Dear patients of Central Park Dental Clinic,

 

We have now officially reopened with limited hours during this transition period. We have some of our staff back on the regular shift while others are still struggling with schedule changes and childcare challenges during this Phase 2 reopening. We hope they will be back with us soon.

Again to reiterate what I have communicated previously, the following are some changes that we have made to keep everyone safe:

• Our office will communicate with you beforehand (by phone or email) to ask some screening questions. The questionnaire will ask if you have been tested COVID-19 positive or are exhibiting signs of COVID-19 (e.g. cough, shortness of breath, fever, chills, new loss of taste or smell, etc), awaiting lab test of COVID-19, have been in close contact with individuals diagnosed with COVID-19 in the past 14 days, or have traveled to region with high rates of COVID-19. You’ll be asked those same questions again when you are in the office and have your temperature taken as well. If we are unable to complete this step or if you have any COVID-19 symptoms, we asked that you self-isolate for 14 days prior to booking in to see us. We understand the inconvenience but we are doing the same for everyone (including all staff members and dentists) so you will also be protected.

• Patients who are over the age of 70 years or are suffering from Serious respiratory disease, Serious heart conditions, Immunocompromised conditions, Severe obesity, Diabetes, Chronic kidney disease or those undergoing dialysis, Liver disease and Pregnancy are considered vulnerable and should avoid routine care during this early Phase 2 reopening. If you encounter a toothache or have some other more urgent dental problem, we recommend that you book an 8 am appointment to minimize your exposure to other visitors attending our office.

• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. 

• We will also asked that you maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic

• We have installed sneeze guards or droplet barriers at all reception areas

• You may see that our waiting room will no longer offer magazines and newspaper since those items are difficult to clean and disinfect. Some children toys remain available and they are sanitized on a regular basis

• We have installed air purification system even before COVID-19 that both filters and UV sanitized the air multiple times per hour. We'll be improving the number of such units in the near future (as they become available) to further enhance their effect.

• Introduce an oral pre-rinse by all patients to reduce exposure to germs

• Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices, in addition to our regular cleaning an disinfection procedure.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We ask for your patience as you and we adapt to these new changes. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. 

We look forward to continue serving you and please revisit our website at www.centralparkdental.com for future updates. To make an appointment, please call our office at 604-438-5261 or visit our website. 

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

Updated May 18th, 2020,    

 

Dear patients of Central Park Dental Clinic,

 

Thank you for your patience with us. After much waiting, the PHO and our college have finally released guidelines late Friday afternoon for reopening healthcare facilities, including dental offices. Most of the items on the guidelines are what we had expected while others require a bit more planning. Our entire staff will meet to discuss these changes and their meanings this week. We plan for a full reopening as quickly as we can.

With that in mind, we are doing a soft reopening this week. What this means is that if you have any teeth/jaw problems or concerns that you have encountered during COVID-19, please call us and we will try to get you in to diagnose and plan for the following treatment.

The big exception is if you have been tested COVID-19 positive or are exhibiting signs of COVID-19 (cough, shortness of breath, fever, chills, fatigue, muscle aches, vomiting, new loss of taste or smell, nausea, diarrhea), awaiting lab test of COVID-19; have been in close contact with individuals diagnosed with COVID-19 in the past 14 days, or have traveled to region with high rates of COVID-19. If so we asked that you self-isolate for 14 days prior to booking in to see us. We understand the inconvenience but we are doing the same for everyone so you will also be protected.

Also, we will not be fully staffed because most of us are still facing challenges of childcare, school closures, etc.  The changes that I mentioned in the previous update will be implemented as soon as all our supplies and equipment arrive, with luck, in the coming days.

We are glad that we are finally able to serve you again and we look forward to seeing you soon for regular care.

 

Sincerely,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

 

Updated May 13th, 2020,    

 

Dear patients of Central Park Dental Clinic,

 

When the Premier announced the BC Restart Plan last week, we expected that we would also be expanding services as of May 19 – right after the Victoria Day long weekend.


Today, Provincial Health Officer (PHO) Dr. Bonnie Henry stated:

"Direction is going to be provided, and we’re working on that with the regulatory authorities, the colleges for all the regulated health professions, on incremental changes and the guidance they need to move forward over the next couple of weeks." 

Until the PHO orders change, and our College and WorkSafeBC publish guidelines for the next phase of the pandemic, we have been asked to continue to comply with the current orders which are limited to providing urgent and emergent dental care only. 

We apologise for being premature in our elation in providing the much needed care to all of you. We will be providing limited in-office services but primarily be doing tele-dentistry. Please continue to call our office if you encounter a dental problem and we will try to help you in anyway we can.

We want to be helping all of us recover from COVID-19 and we appreciate your patience.

 

Sincerely,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

 

Updated May 10th, 2020,    

Dear patients of Central Park Dental Clinic,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

While our Premier, Mr Horgan, has indicated reopening of dental offices during the 2nd phase of the crisis, there have yet to be reopening guidelines available. Certainly, we do not expect things will be back to "normal". We have instituted additional protocols as we continue to level the "curve", minimizing the chance of a second wave of infection.

You may see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff. For example:

• Our office will communicate with you beforehand to ask some screening questions. We will have to reschedule your appointment if we are unable to complete this step. You’ll be asked those same questions again when you are in the office and have your temperature taken as you arrive to the office.

• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. 

• We will also asked that you maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic

• We have installed sneeze guards or droplet barriers at all reception areas

• You may see that our waiting room will no longer offer magazines and newspaper since those items are difficult to clean and disinfect. Some children toys remain available and they are sanitized on a regular basis

• We have installed air purification system even before COVID-19 that both filters and UV sanitized the air multiple times per hour. We'll be improving the number of such units in the near future (as they become available) to further enhance their effect.

• Introduce an oral prerinse by all patients to reduce exposure to germs

• Enhanced operatory disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed, in addition to disinfecting all surfaces between patients.

• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

We ask for your patience as you and we adapt to these new changes. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. 

Pending more information to be released by our authorities, we are planning a limited reopening on May 19th, after the Victoria Day Weekend. Please revisit our website at www.centralparkdental.com for future updates. To make an appointment, please call our office at 604-438-5261 or visit our website. 

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

 

 

Updated April 20th, 2020,

Dear patients of Central Park Dental Clinic,

 

We are hopeful that we can return to the office soon to serve your dental needs; however, given the direction of Dr. Bonnie Henry, we are monitoring the situation on a week by week basis. Currently, we have pushed our return date to the beginning of May pending the direction of our Health Authorities. We are also in the process of making some changes to ensure your safety as well as our staff. We'll keep you posted. As usual, if you encounter extraordinary dental emergencies, please call our office for further directions. I have also added some useful information to "What to do if I have a Dental Emergency during COVID-19" for reference. Please also check back on the website for further updates. 

 

Stay safe and healthy,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

 

Updated April 10th, 2020,

Dear patients of Central Park Dental Clinic,

 

We are hopeful that we can return to the office soon to serve your dental needs; however, given the direction of Dr. Bonnie Henry, we are monitoring the situation on a week by week basis. Currently, we are tentatively set to return on April 20th but I won't be surprised if we won't return to normal hours until some time in May pending the direction of our Health Authorities. As usual, if you encounter extraordinary dental emergencies, please call our office for further directions. I have also added some useful information to "What to do if I have a Dental Emergency during COVID-19" for reference. Please also check back on the website for further updates. 

 

Stay safe and healthy,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

 

 

Updated March 20th, 2030

Dear patients of Central Park Dental Clinic

Due to the persistence of COVID-19 outbreak and with the guidance of our dental college, we have collectively decided to close the office for routine and non-urgent dental care. We understand this may be an inconvenience for you and your family, especially those who in the middle of treatment; however, as your primary oral health care provider I cannot stress enough the importance of social distancing.

At this point, all responsible dental offices are only open for true life-threatening emergencies, unbearable pain that cannot be relieved with over-the-counter medications, uncontrolled bleeding, or rapidly developing infections. Currently, if we are to see each other for something not truly urgent or distressing, we risk our families (yours and ours), staff and their families being exposed to COVID-19 by being outside, potentially picking up this virus that we don't truly understand. Please see the following latest articles HERE and HERE.

However, if you do experience the above conditions, please call our office for further instructions to get in touch with one of our dentists and we will decide how to manage your condition. If we can manage it with a prescription, we will do so. If we can only manage it in the office, we will assess it on a case by case basis. Due the shortage of supply of N95 mask and other Personal Protective Equipment at this time, we may have to refer you to another provider.

This is indeed trying times and the next week or two may prove to be a key turning point for either a turnaround or exponential growth of the disease. Please do your part to stay at home and keep social distancing.

Warm Regards, 

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

PS: All of our staff who have attended the Pacific Dental Conference have remained healthy and required no medical treatment.

 

 

Updated March 18th, 2020

Dear patients of Central Park Dental Clinic, 

As most of you are aware of the current COVID-19 situation that is going on right now, there has also been a rapidly changing information and health policy surrounding its containment

On March 13th, 2020, Dr. Bonnie Henry, Provincial Public Health Officer issued a letter to all health care professionals removing the need to self-isolate after travel as they were considered essential health care workers. She further went on to provide some recommended protocols to improve patient safety but made no mention of closing offices or broad self-isolation requirements of dental professionals.  On March 16th, 2020, Dr. Henry announced that everyone who attended the PDC needs to self-isolate until Sunday, March 22. The College of Dental Surgeons of BC has also issued a notice today strongly recommending that all elective and non-essential dental services be suspended immediately. This demonstrates the rapid development and seriousness of the disease that the province has now declared a public health emergency. We recommend checking the latest recommendations daily.

We are taking her recommendation to help prevent further spread of COVID-19 to self isolate at least until March 22nd, 2020. Our entire staff from dentists, hygienists, dental assistants and front desk staff have not shown any symptoms to date (Day 11). We are hopeful and have tentatively set a return date March 23rd, 2020; however, we will be following the official guidance from Dr. Henry as well as various health care bodies as they update their recommendations. Further office closure cannot be ruled out at this time.

During the office closure, you call still call the office and leave messages for us, especially if you have a dental emergency and one of our dentists will return your call ASAP. Current recommendations on containing COVID-19 include limiting any procedures which produce aerosols; therefore, we are most likely to be limited to providing prescriptions.

If you have been identified or has been in close contact with individuals identified as a presumptive or confirmed case of COVID-19, please apply self-isolation protocols. For more information, please visit BC COVID-19 Symptom Self-Assessment Tool.

Please visit this site for future updates. We hope you can join our efforts to prevent the spread of COVID-19 in these trying times. More information can be found here.

 

Warm Regards,

 

Drs. Roger Chan, Jennifer Rensen, Fanny Chu and staff at Central Park Dental

!!!  We have now officially reopened for Phase 2 of COVID-19 with limited hours, please visit HERE for latest update (Last updated May 27th, 2020)
Please also check out our guide to "What to do if I have a Dental Emergency during COVID-19?"  !!!